Imagine Publishing Terms and Conditions

What you are agreeing to:

As we can accept your order for Imagine Reports you are entering a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. 

  1. These Terms and Conditions will apply to the purchase of Imagine Reports and associated products by you (the Customer or you). We are Imagine Publishing Limited a company registered in England and Wales under number 11685011 whose registered office is at 45 Albert Road,  ALTRINCHAM,  Cheshire, WA15 9AH   with  email (the Supplier or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.  By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
  3. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  4.  Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means the goods advertised on the Website that we supply to you.
  6. Order means the your order for the Goods as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8.  Website means our website on which the Goods are advertised
  9. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  10. In the case of Imagine reports specific to you, it is your responsibility to ensure that any information or specification you provide is accurate.
  11. All Goods which appear on the Website are subject to availability.
  12. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Your Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. You acknowledge that our Products and/or Services are intended to provide a guide only to you of the suitability and aptitude of individuals. Accordingly, you shall be solely responsible for all decisions taken in respect of such persons and shall indemnify us for any losses, damages, costs and expenses which arise as a result. Where we have prepared reports for you, these reports represent opinions based on test results and must not be relied upon as statements of fact.  In particular, whilst we have made efforts to ensure that our Products and Services avoid discrimination based on sex, race and age, no guarantee is given that this will be avoided in the interpretation of the tests.
  3. Any pre-existing Intellectual Property rights in our Products and Services or created by us in the course of the performance of our Services or the Contract, shall remain our sole property. Any identifiable and original idea or concept presented in relation to any Project created or developed by us shall be acknowledged as being available only for such Project and shall not be used for any other purposes without our prior agreement in writing.  Even where no Project is agreed, the ideas and concepts presented to you shall remain strictly confidential and shall not be used in any way, including communication to any third party, without our prior written agreement. 
  4. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  5. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  6. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  7. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
  8. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  9. Prices and charges include VAT at the rate applicable at the time of the Order.
  10. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
  11. We will deliver the Goods via email, download from our website or to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  12. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    • we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    • after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
  13. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
  14. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods.
  15. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  16. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    • goods that are made to your specifications or are clearly personalised;
    • goods which are liable to deteriorate or expire rapidly.
  17. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email).
  18. We will make the reimbursement using the same means of payment as you used for the initial transaction.
  19. We have a legal duty to supply the Goods in conformity with the Contract, It is not a failure to conform if the failure has its origin in your submissions.

Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control:
    • the party will advise the other party as soon as reasonably practicable; and
    • the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel.   


  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy.
    • ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
    • ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
    • ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR
  3.  All personal data collected by Imagine Publishing is held on password protected servers.
  4. Imagine Publishing does not use your data for marketing purposes and does not share your information with third parties.
  5. For the purposes of these Terms and Conditions: We are a Data Controller of the Personal Data we Process in providing Goods to you.
  6. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    •  before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • we will only Process Personal Data for the purposes identified;
    • we will respect your rights in relation to your Personal Data; and
    • we will implement technical and organisational measures to ensure your Personal Data is secure.
    • Any data that you provide will be anonymised (removing your name and associated email) and only used for internal research and development to ensure the quality and accuracy of our reports. 

For any enquiries or complaints regarding data privacy, you can e-mail:

  1. Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession. Our total aggregate liability arising out of or in connection with the performance or contemplated performance of the Contract (whether for negligence, breach of contract, breach of statutory duty or otherwise) shall in no event exceed the amount paid.
  2. You warrant that you will not do, or omit to do, any act that might in any way adversely affect our reputation or devalue the intellectual property rights in our Products and Services.

 Governing law, jurisdiction and complaints

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  2. We try to avoid any dispute, so we deal with complaints in the following way: We will aim to respond with an appropriate solution within 5 days.

Imagine Publishing January 2021